FAQ

WHEN WILL MY PRODUCT SHIP?

You will receive an email with your tracking information once your item ships. All orders will ship within 2 weeks.

I RECEIVED A TRACKING NUMBER FOR AN INTERNATIONAL ORDER BUT IT SHOWS MY PRODUCT DELIVERED TO A DIFFERENT ADDRESS A YEAR AGO?

The USPS recycles their tracking numbers; allow one to two business days for them to update their tracking info.

CAN I HAVE MY ORDER GIFT WRAPPED?

Yes, we provide a gift wrapping service. Contact our Frontman Customer Service before placing your order.

WHICH COUNTRIES DO FRONTMAN SHIP TO?

We deliver our products in 215 countries worldwide with fast and free shipping.

CAN I SPECIFY A TIME AND DATE FOR MY DELIVERY?

Unfortunately, you cannot specify a time and date. Frontman will provide to you, along with the Order Confirmation, a tracking number with which you can check the delivery time on the courier website.

WHAT HAPPENS IF FRONTMAN TRIES TO DELIVER MY PRODUCT WHEN I AM NOT IN?

Frontman will not deliver your product if you (or another person who is willing to sign for the delivery) are not present at the delivery address. If there is no one at the delivery address, the courier company will leave a card to confirm they have tried to deliver and you will need to contact them to re-arrange the delivery. For security reasons, Frontman will not allow alternative delivery options, such as delivery to a neighbour or leaving the order in a secure place in the garden or collection from the logistics hub. We apologise in advance for any inconvenience this may cause, but trust you understand this is due to the value of the products we will be delivering.

HOW DO I LOG IN TO CHECK MY ORDER?

We apologize, but there is no way to log into the site to check your order. We are happy to update you via email.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

No, this is not possible, you can only change your order up until the 'Review Order' screen. Once you have clicked on the ‘Pay’’ button, you will not be able to make any further changes. If you wish to change your order after this point, please contact Frontman Customer Service to discuss your options.

WHEN CAN I EXPECT DELIVERY OF MY ORDER?

Frontman will provide to you, along with the Order Confirmation, a tracking number with which you can check the delivery time on the courier website. Every effort will be made to deliver your order on the confirmed delivery date.

HOW TO ORDER MULTIPLE PRODUCTS AT ONCE?

You can order more than one piece at a time, once you open the payment window change the amount of the objects you want to buy. 

WHAT ARE THE SHIPPING COSTS?

The shipping costs are borne by Frontman.

IS VAT INCLUDED IN THE FINAL PRICE?

VAT is not included in the price displayed on our website.

CAN I CHOOSE THE CURRENCY I PAY IN?

Frontman only accepts payment in the currency as displayed on the website and as defined by your shipping country.

INFORMATION ON DIAMONDS SET ON FRONTMAN PRODUCTS?

The diamonds set on every Frontman jewel-encrusted product have been purchased by Frontman from legitimate sources. Frontman hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. Black diamonds and coloured diamonds set on Frontman products are of natural origin and have been treated resulting in a homogenous colour grading. The effects of this treatment are permanent and do not require special care.

DO YOU OFFER ANY PROMOTIONAL CODES, COUPONS OR DISCOUNTS?

Sign up for our newsletter or follow us on Facebook to keep informed about upcoming sales, promotions, and exclusives. 

HOW CAN I BECOME AN AUTHORIZED RESELLER?

Please email sales@frontmanlife.com